Pillows now - seats next?

Wednesday, February 09, 2005 | 0 comments »


US airlines operate in an industry where over-capacity is nurtured by US Chapter 11 bankruptcy legislation: dead companies, like lost luggage, keep coming back. Well, usually.

So it's not surprising they are always looking to cut costs. This link from USA Today covers American Air's decision to get rid of pillows.

Spokesman Tim Wagner's take:
"We had some resistance from customers initially, but complaints dropped off"
"Dropped off"? Gulp.

Memo to self: review holdings in US domestic airlines.

Bookmark and Share

0 comments

Related Posts with Thumbnails